I have been using RSP happily for some time. I bought a full copy after trying essentials.
My PC failed and I have replaced it BUT after loading RSP it asks for my registration key which I have obviously lost.
There is now no-one to contact. What do I do?
In fact Element5 are the only people who have your details.
Statement by Michael Tapes, former moderator of RS forums:
"Pixmantec does not keep your keys on file. It is part of our e-commerce vendor database (element5), and they have access and can resend them to you through the Customer Care Center.
If you do not know your log-in for the element5 center, you can log-in using the last numbers of your credit card and your zip code. Then you have access to all of your orders, and their keys."
I`m always amazed at the cavalier way people treat their registration numbers ; surely they`re too valuable to just use at registration and then lose .
Please everyone , when you get a web page showing a reg number , print it off and put it in a folder marked "Registrations" . After all , if you were given a free copy of Lightroom , worth about £200 , as most people using this site will have been , why lose that value ?